Dealer Relations Representative
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Location: London, CAN
Time Type: Full time
Posted On: Posted 4 Days Ago
Job Requisition ID: 309100
About the Role:
Grade Level (for internal use): 09
Part of automotiveMastermind’s success is attributed to our unique culture. The Dealer Relations Representative will embody this philosophy and act as the bridge between automotiveMastermind and our dealer partners. This position focuses on Retention and Account Management, building strong relationships, solving problems, and working closely with dealers to understand their needs. This role requires collaboration within the team and with different teams, attention to detail, professionalism, and confidence in working directly with owners and upper management of our dealer partners.
A Successful Dealer Relations Representative Will:
* Be responsible for Virtual Support of our Incentive Advantage and Remote-Supported Products for a portfolio of dealerships throughout the United States.
* Conduct monthly KDM Meetings to review ROI, marketing settings, and discounts.
* Execute launch planning, manage product implementation, and deliver initial and ongoing training through regular monthly performance visits.
* Be the first point of contact for our Dealer Partners, handle issues, and follow up on escalated matters.
* Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships.
* Have an in-depth understanding of product functionality and related services as well as an overview of the technical functionality to train effectively.
* Serve multiple markets and report to the Senior Director, Commercial Operations.
* Participate in team meetings, best practices (playbooks), and overall skill development exercises.
Who You Are:
* 2+ years of professional experience in sales or account management with a background in automotive retail.
* Significant experience with CRM tools and comfort with technology.
* Ability to think quickly and handle ambiguity.
* Excellent oral and written communication skills, demonstrating business and financial acumen.
* Able to establish rapport and develop meaningful relationships with clients.
* Effective negotiation skills, finding win-win solutions.
* Proactively solicit feedback, ask clarifying questions, and resolve issues non-confrontationally.
* Ability to work as part of a larger team and independently to schedule and prioritize work.
* Regularly assess personal performance and adapt work to achieve better results.
Where You Will Be:
This position is based in our London, ON office. We work a hybrid schedule with a current minimum of two team-wide designated days in the office.
About automotiveMastermind:
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. We believe that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City.
What We Do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. We help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
Benefits:
* Health & Wellness: Health care coverage designed for the mind and body.
* Flexible Downtime: Generous time off helps keep you energized.
* Continuous Learning: Access to resources for career growth and skill development.
* Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.
* Family Friendly Perks: Benefits for partners and children.
* Beyond the Basics: Retail discounts and referral incentive awards.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Equal Opportunity Employer: S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law.
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