Permanent – 36.25 Hours – Full Time (80% hub based) RBH currently have an opportunity for a Customer Service Advisor to join our Customer and Communities Team, to deal with customer enquiries, via their channel of choice, including telephony, digital and social media in a professional and prompt manner whilst delivering an excellent customer experience. Who are we looking for? Our Customer Service Advisors provide customers with their first impression of our society, so it’s vital that you’re someone who can build instant rapport with our customers. We are looking for people who are instantly likeable, you’ll be friendly, confident, and able to think on your feet, and you'll consistently deliver an exceptional service. Our Customer Service Advisors know one thing for certain - every call will be different! Dealing with enquiries ranging from general information about RBH to specific questions about repairs, rents and payments, looking for a new home, planned maintenance and neighbourhood enquiries - you'll be a good listener, answer efficiently to achieve 1st contact resolution, or direct customers to the right team. Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be results-driven whilst taking a genuine interest in each customer.