Do you take pride in delivering excellent customer service? Do you want to work a 30-hour week? Can you join us for a start date of Tuesday 7th April 2026? With a starting salary of £20,800, our Call Centre Advisors benefit from regular six-monthly salary reviews, with an increase to £21,400 effective from 1st October 2026 then £22,000 after a successful 12 months in the role. Following a successful three-month mid-probation review, you become eligible for a Quality Assurance Bonus. This performance-based bonus is awarded based on call quality and productivity, offering the opportunity to earn up to an additional £400 per month. In addition, we offer a variety of overtime opportunities through targeted campaigns, providing further potential to increase your overall earnings. Start date: Tuesday 7th April At BW Legal, our Contact Centre Advisors work to the highest standard. Our customers deserve the best experience from their initial call through to their case conclusion. You'll be at the heart of our customer experience, so you'll need to have great people skills and a natural flair for helping to find the right solution for their account. On a typical day, you'll speak with customers over the telephone to assist them in identifying the right solution to manage their accounts. You'll handle calls across different debt types, scenarios and sectors, including financial services, energy, parking, and telecommunications. What sets us apart? As Investors in People 'Employer of the Year' 2024 (Gold), we value your growth and development. Our accredited and award-winning L&D training supports you at every stage of your career with us. We offer job stability and room for professional growth. And let's not forget our incredible package of financial rewards and benefits! You don't need to have any telephone-based experience. We are one of the most diverse employers in Leeds, and we welcome applicants of all backgrounds. All you need to have is a passion for good customer service, great communication skills, and a willingness to learn. Training We understand that everyone learns differently, so we put a range of tools in place to enable your success. Each day's training is varied, with some group learning, side-by-side time with experienced agents, as well as classroom-based sessions, with each shift ending with a check-in on how the day went. We have dedicated coaches with you every step of the way throughout your time in our training academy. When you're ready to join your team, you will be confident, knowledgeable, and ready to earn your BW Quality Assurance Bonus. You can also top up your earnings by taking advantage of overtime incentives. What we can offer you: Competitive salary: Work 30 hours for a starting salary of £20,800, increasing to £21,400 from 1st October 2026, and £22,000 after 12 months in role. Followed by regular six-monthly salary increases thereafter subject to passing your performance reviews. Bonus opportunities: Earn from day one with our dedicated New Starter Incentive Bonus of up to £200 based on your performance and commitment to training. Beyond your training period, you can earn up to £400 per month through our Quality Assurance Bonus. Additional earnings: Overtime opportunities, progression into coaching roles, and a monthly cash equivalent benefit, Reward Beans, are available to top up your income even further. Your working week: Hours: 30 hours a week, 6 hours a day, Monday to Friday. Various overtime campaigns run throughout the month, so once you are trained you can further increase your earning capability. Shifts: During your initial training period, you'll work from 9am-3pm. After three months and following a mid-probation review, you can expect a mix of 9am-3pm, 10am-4pm and 12pm-6pm shifts, with a balance of morning and afternoon shifts. You'll also work 1 in 4 Saturdays from 9am-3pm, paid at time and a quarter rate. Rewarding your commitment and success At BW Legal, we believe that when life feels balanced, work feels better. That's why we're committed to creating an environment where colleagues feel supported to be their best, both professionally and personally. Our Balance Within wellbeing strategy takes a holistic approach, offering a comprehensive package of support to help you find what balance looks like for you. From health and personal development to lifestyle support, our benefits package worth over £10,000 in your first year will help you thrive at work and beyond. Benefits include: 30 hour working week Free offsite parking (saving you up to £9 a day compared to local car parks) 23 days of annual leave, plus bank holidays In addition, paid leave on your birthday, as well as on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell holiday (within policy limits), as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code Enjoy a Secure Future with our Financial Rewards Be Here Living Our Values: a monthly and quarterly tax and NI free bonus based on attendance and punctuality, worth up to £828 in your first year, rising to a maximum of £4,194 by your sixth year of employment Death in service cover: Financial protection worth six times your annual salary Income protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria) Discounted shopping: access discounts and savings at thousands of UK retailers with My Staff Shop (with the average user saving over £1,000 per year!) Travel support: Free parking, bus discounts with First and Arriva, and secure cycle storage facilities. Money4U with Leeds Credit Union: access to preferential savings and loans rates Contributory pension scheme British Gas discount: Access to an exclusive money-saving energy tariff for your gas and electricity Discounted legal services: 10% off personal legal services with Chadwick Lawrence Solicitors, including conveyancing, family law and will writing Elevate yourself with our Personal Growth Rewards Learn and Earn: top up your income with up to £720 per year by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hours Professional qualifications: financial and study support, from apprenticeships to specialist degree-level courses Power Up your wellbeing with our Health Rewards Free gym membership with our local partner, or discounted membership at over 3,600 gyms nationwide On Site GP: access to a specialist prescribing GP who comes on-site fortnightly Virtual GP: access to virtual 24/7 prescribing GP for you and your family On-Site Physiotherapist: Support for aches, pains and injury prevention, whether you need treatment or proactive care, available at a 10% discount to our colleagues Health cash back plan: Claim back up to £3,700 on dental, optical, physiotherapy, prescriptions and wellbeing treatments. Discounted dentistry: Reduced rates on dental plans and 10% off treatments with Leeds Dental Clinic Employee assistance: 24/7 helpline, including up to 8 free counselling sessions Wellbeing supported by colleague ambassadors: dedicated champions for wellbeing, learning and development, and menopause, who listen, gather feedback, and guide colleagues to the right support and resources. Early intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work Be Connected and Conscious with our Engagement Rewards Colleague events: From darts and bowling to quizzes and parties, there are plenty of opportunities to connect and unwind together. Regular charity fundraising for local causes through games, raffles and more BW Legal is dedicated to helping you reach your full potential and thrive in our welcoming and exciting culture. Join us and be part of our success! As a proud Disability Confident employer, we are committed to equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know at [email protected] .