Overview
Bedford and surrounding areas
£32,240 per annum (inclusive of £2000 essential car user allowance)
Full time 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What You Will Be Doing
* Ensuring the customers voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
* Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery.
* Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact.
* Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.
* Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels.
* Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
* Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects.
What We Look For
* Customer, community or resident engagement experience in a similar people focused role
* Excellent project planning and organisational skills
* Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change
* Excellent interpersonal skills and ability to build rapport easily with a diverse range of people
* Experience of facilitating workshops, focus groups and training
* Confident in analysing data, writing reports and demonstrating outcomes and impact
* Excellent verbal and written communication skills and record keeping
* Confidence to work independently and manage varied workload in a fast-paced environment.
* Knowledge of the social housing sector and importance of resident engagement
The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bphas operating areas.
To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.
What We Offer
* A competitive salary of £32,240 per annum (inclusive of £2000 essential car user allowance)
* 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)
* A generous contributory pension scheme
* Enhanced family leave
* Private health care
* Free life assurance
* Access to an extensive suite of wellbeing services and tools including a digital gym
* Opportunities for learning and development
* Discounted gym membership
* Retail discount scheme
* Hybrid Working
Successful candidates will need to complete a basic DBS application.
Closing Date 28th September 2025
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