Are you looking for a new challenge and would like to workin a fast-paced environment that will give you the ability to gain experienceof a wide area of health and care?
Candidates will need to be organised, able to solve problemsand work to tight deadlines whilst maintaining accuracy and attention todetail. Excellent communication skillsand a friendly, approachable nature are essential for this role.
The ICB System Operations Centre(SOC) supports a proactive approach to managing urgent and emergency careincluding hospital bed pressures and queuing ambulances at busy emergencydepartments across the region to improve system working and performance. Itprovides a clear point of contact in hours as the centre for operationalunderstanding and management of system pressures and actions.
This administrative post is akey position being the hub, working alongside providers in resolving challenges; you will be rightat the centre of the SNEE health and care system, no day will ever be the sameas the last, or the next.
Our small team providesproactive and reactive support to system partners to improve patient flowthrough the health system, working with providers to resolve matters. You willbe a key point of contact for colleagues on daily operational issues workingacross 7 days (on a rota pattern) covering 8am-6pm Monday-Friday office basedand 8am-6pm at weekends which will be remote home working (enhanced rates paid)and is one weekend in three.
Main duties of the job
Follow standardoperating procedures for the Operations Hub to enable a universal way ofworking throughout the team. Work collaboratively with the wider team todevelop and update the Operations Hub standard operating procedures as required
Support thefunction and follow standard operating procedure associated to complete theICBs duties in relation to Patient Initiated Choice (PIC). This procedure willinclude the postholder contacting patients to discuss their choice of electivecare options and occasional liaison with providers external to our system toclarify capacity availability
Ensure there isutilisation of a consistent format for key briefings and maintain effective andaccessible information systems
Provide accuraterecords of meetings and update logs. Manage actions from meetings that areassigned to the Operations Hub, briefing colleagues on required actions to becompleted, securing updates to ensure actions are completed in a requiredtimeframe and to accurate and appropriateprofessional standards
Responsible forscheduling meetings including booking venues for events and sourcing materialsrequired
Work with theoperational hub team to ensure all meetings are supported appropriately for theOperations Hub, UEC Operational Team and Emergency Preparedness, Resilience andResponse (EPRR)
About us
The Government has recently announced it is looking to make some significant changes to the NHS structure in England. This will have an impact on the ICB, but we are unclear at this stage on what that impact will be. Unfortunately, at this moment in time we cannot give any guarantees that the position is not going to be affected by the news. Any proposed changes will be subject to full consultation with staff and their representatives and will follow management of change guidelines as stipulated by ICB Policy and NHS Agenda for Change.
The NHS Suffolk and North-East Essex Integrated Care Board(ICB) plans and buys healthcare services for our population. This function iscommonly referred to as commissioning.To do this, we work within a budget of around£2.7 billion, which is set by NHS England, and work closely with localgovernment and the NHS providers in our area. Our performance is judged by howwell our local health and care system as a whole is working, including thehealth outcomes of our communities.
The ICB has delegated some authority to the threehealth and wellbeing alliances that operate in Suffolk and North-East Essex toact on its behalf. This is to ensure that the needs of smaller, local areas areaddressed.
The ICB remains accountable for all of its functions, includingthose it has delegated.Local residents have a big role to play in theoperation of the ICB. We rely on the experiences and perspectives of ourcommunities to help shape our decision-making.
Job responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Equality & Diversity
* Understanding of and commitment to equality of opportunity and good working relationships
Other
* An ability to maintain confidentiality and trust
* Good time keeping
* Willingness to work out of hours as part of the System Coordination Centre rota
* Flexible approach to work
* Ability to work from our three offices in Colchester, Ipswich and Bury St Edmunds, as necessary
Skills
* Experience of successfully managing tasks and working with other people to ensure objectives and deadlines are met and quality maintained
* Excellent time management skills with ability to reprioritise
* Skills for communicating complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
* Problem solving skills and ability to respond to sudden unexpected demands
* Experienced at minuting system wide meetings
* Knowledge of the current Health and Care system
* Experience of successfully operating in a politically sensitive environment
Knowledge, Training and Experience
* Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
* Excellent communication skills both written and verbal
* Formal minute taking skills
* Ability to foster good working relationships
* Intermediate skills in using Microsoft 365 products
* Ability to prioritise and respond flexibly to frequent changing demands
* Ability to manage and deliver to deadlines and within resources
* Ability to attend meetings and process correspondence containing highly sensitive information.
Autonomy
* Able to work on own initiative, organising and prioritising own work to changing and often tight timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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