Be Part of the Story – Join Us at Dornoch Station Do you love making people feel welcome? Are you passionate about creating smooth, standout guest experiences? If so, we’d love to meet you. We’re getting ready to open the doors to Dornoch Station, and we’re looking for enthusiastic and friendly Reception Team Members to help us build something truly special. Your Role As a Reception Team Member, you’ll be one of the first and last faces our guests see – and your mission is to make every moment count. Whether you're checking guests in, helping them discover the area, or supporting the wider team, you’ll play a key part in creating memorable stays. What You’ll Do Deliver warm welcomes and fond farewells to every guest Handle check-ins, check-outs, payments, and guest queries with confidence Recommend local attractions and hidden gems to help guests explore the area Take ownership of guest feedback and resolve any issues with care and professionalism Support other departments when needed – we’re all one team Spot opportunities to upsell rooms or special offers Keep up to date with hotel facilities, events, and safety procedures Log maintenance issues using our internal app and communicate clearly with other teams What We’re Looking For A genuine passion for customer service and making people feel at home The ability to stay calm, positive, and efficient in a fast-paced environment Great communication skills in English – both spoken and written A natural problem-solver with a proactive attitude Comfortable using basic computer systems Previous hotel or customer-facing experience is a bonus, but not essential The Perks Company discounts on hotel stays, plus free nights every year Discounts on food & drink in the hotel Access to a 24/7 Employee Assistance Program Cashback and discounts at major retailers via our benefits portal Recommend-a-friend rewards Recognition incentives and team member events Free meals during your shift (in our team canteen once it opens) Be part of our opening team and help us shape the future of hospitality in the Highlands. Apply today and start your journey at Dornoch Station. EQUAL OPPORTUNITIES We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. RIGHT TO WORK In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. ABOUT US Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.