Job overview
Under the supervision of the Clinical Nurse Specialist (CNS), the main purpose of the AFC Band 4 Support Workers-Care co-ordination, is to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with non-complex care needs. Education and training will be provided for post holders
Main duties of the job
1. Coordinate the care for a defined group of patients assessed by a
registered practitioner as having level one care needs for supported
self-management.
2. Organise and prioritise the designated workload in relation to identified needs.
3. Contribute to the holistic needs assessment and the development of an individual care plan.
4. Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate.
5. Evaluate outcomes of care delivery with the registered practitioner
Detailed job description and main responsibilities
6. Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
7. Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
8. GCSE English Language and Mathematics (Grades A-C) or equivalent
9. NVQ3 or care certificate
Desirable criteria
10. Evidence of continued role development
11. Willingness to undertake learning and development courses
12. NVQ4 • plus additional training to diploma level equivalent, or equivalent through short courses
RELEVANT EXPERIENCE AND KNOWLEDGE
Essential criteria
13. Relevant health or social care experience at AfC Band 2 or 3 or equivalent
14. Experience of multiprofessional working
15. Experience in the use of data management
16. Evidence of good communications skills
17. Understanding of personcentred care
18. Understanding of the health and social care environment
19. Experience of coach/teaching patients and carers
Desirable criteria
20. Understanding of Cancer Support services across the UK.
21. Experience in coordinating a patient workload
22. Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
23. Knowledge of relevant cancer treatments, interventions and terminology
SKILLS AND ABILITY
Essential criteria
24. IT skills
25. Able to use own initiative
26. Effective organisation skills
27. Ability to communicate both verbally and non verbally on a daily basis with people at all levels
Desirable criteria
28. European Computer Driving Licence or equivalent
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.