Store Manager (Non-Technical) £29,500 - £32,000 bonus Location: Bluewater Overview of Position Experienced in retail leadership, technology, and delivering exceptional customer service? At iSmash, we rescue customers from the panic of broken devices, lost functionality, and everyday tech issues. We understand how frustrating it feels when technology fails. That is why we connect with our customers, provide reassurance, and deliver fast, reliable solutions that get them back online quickly. We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering both strong commercial results and outstanding customer experiences. You will take ownership of store performance, lead and develop your team, and ensure operational excellence across all areas of the business. This role reports to the Field Support Manager. What makes us different? At iSmash, we bring together technical expertise and genuine customer care. We do not just fix devices; we create a positive, reassuring experience for every customer. Since opening in 2013, we have grown to 37 stores across the UK and continue to expand. We are proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work. iSmash is part of Assurant, Inc., a Fortune 300 company supporting over 300 million consumers worldwide. Together, we are building a trusted, innovative business in the connected world. We also pride ourselves on our collaborative culture, where people are supported to grow and succeed. What will be my duties and responsibilities in this job? • Lead, motivate, and develop a high-performing store team through coaching, training, and regular feedback • Create a positive and supportive environment where colleagues feel valued and engaged • Deliver exceptional customer experiences by ensuring every interaction is professional, welcoming, and solution-focused • Handle escalated customer queries and resolve issues quickly to maintain satisfaction and loyalty • Oversee the day-to-day running of the store, ensuring high standards of operational excellence and safety • Manage stock effectively, ensuring availability of key products and repair components • Drive sales performance through strong product knowledge, promotions, and service delivery • Monitor and use KPIs to identify trends and implement actions to improve performance • Control costs and ensure store profitability targets are met • Build local partnerships to increase footfall, grow repairs, and raise awareness of the iSmash brand What are the requirements needed for this position? • 3 years’ experience in a leadership role within a customer-focused retail or service environment • Strong people management skills with the ability to coach, develop, and inspire teams • Commercial awareness with experience managing KPIs, stock, and promotional activity • Confident decision-making ability in a fast-paced, dynamic setting • Excellent communication skills and ability to manage multiple priorities • A genuine passion for technology and problem solving What other skills/experience would be helpful to have? • Experience within the telecoms or mobile device repair sector • Background in retail operations, including stock and cost management • Strong understanding of customer experience best practice • Ability to identify local business opportunities and partnerships • A proactive attitude with a focus on continuous improvement Benefits • Competitive salary plus bonus • Personalised career development and ongoing training opportunities • Company pension and increasing holiday allowance with service • 21 days’ holiday plus 8 bank holidays • Opportunity for relocation support where applicable • A supportive, fun culture with recognition and annual awards About iSmash iSmash is the place to go for fast, reliable repairs of smartphones, tablets, and computers. We also offer a wide range of mobile accessories and refurbished devices. This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available. At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported. Ready to make a difference? Join us and help create a world without techstress.LI-Onsite We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .