Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.
Responsibilities:
- Ensure all dealings with customers are carried out in a professional and courteous manner
- Undertake sufficient product and market research
- Ensure all supporting documentation is maintained as per company procedures
- Maintain all standards of performance as required by the firm
- Ensure relevant CPD is maintained and recorded accurately
- Submission of new on line applications / top ups and processing of paper based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
- Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
- Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
- Adding fees/ payaways /splits entries to IO
- Understand Adviser Bandings
- Understand Introducers / Payaways
- Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
- Assist the Review Team with the preparation of AR’s & PR’s in overflow situations
- Check Portfolio Reports prepared by Review Team
- Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
- Handle complex administration enquiries / queries as directed by the Client Services Manager
- Provide training / mentoring to CSE’s and apprentice staff as directed by the Client Services Manager
- Oversee and sign off Platform withdrawals / fund switches / transactions
- Producing ad-hoc (non standard) and standard letters in response to customer/provider queries
- Raising invoices
- Obtaining life, investment and pension quotations using research tools
- Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
- Have a comprehensive understanding of the IO back office system and how it is integral to our business
- Have good working knowledge of EIM platforms and how they operate including the maintenance of cash balances
- Ensuring all files are compliant and prepare and maintain compliance documents
- Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
- Provide on-going administration of platform and non-platform based investment and pension products including Sipps and SSASs
Knowledge and Experience:
- The requisite knowledge for the role being undertaken
- Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
- Mentoring Junior members of Client Service Team
- Detailed knowledge and understanding of the firm’s administration and client service requirements
- Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures