Job Description
As a Wellness Host, you’ll be the welcoming face of our wellness space, guiding colleagues through our digital wellness ecosystem and ensuring they have a positive and safe experience. You’ll play a key role in maintaining the facility’s standards, supporting users with technical queries, and promoting wellness offerings across the site.
Key Responsibilities
- Act as the primary point of contact within the fitness and wellness facility
- Provide technical support for digital wellness solutions and gym equipment
- Manage CRM software for memberships, bookings, and procedures
- Deliver exceptional welcome experiences in-person and via digital channels
- Promote wellness offerings through walkarounds, engagement, and social media
- Maintain a clean, safe, and presentable wellness space including changing rooms, lockers, and studios
- Log helpdesk tickets and liaise with service partners as needed
- Assist with administrative tasks related to external providers and daily operations
- Ensure compliance with health and safety regulations
Professional and Personal Competencies/Qualifications
- Experience in a high-end, customer-facing environment
- Excellent communication skills (written and verbal)
- Organisational skills and familiarity with digital systems
- Proficiency in Microsoft Office (intermediate/advanced level)
- Confidence using digital fitness solutions and CRM platforms
- First aid certification (training provided if needed)
- Ability to lift up to 25 kg safely
- Self-motivated, team-oriented, and adaptable under pressure
- Passion for health, wellbeing, and continuous improvement
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.