On-Site IT Team Leader Role: On-Site IT Team Leader Specialism(s): IT Team Leadership, Incident Management, ITSM Tools, Ivanti, ServiceNow, Stakeholder Management, Technical Documentation, Ticketing Management, Service Desk Management, IT Support, Core IT Infrastructure, Networking, End-User-Computing, M365 Type: Contract, Daily Rate IR35 Determination: Inside IR35 Location: Stevenage Pay Rate: £180 - £205 per day Initial Contract Duration: 3 Months On-Site IT Team Leader CPS Group UK are delighted to be working with a leading organisation to appoint an On-Site IT Team Leader, for an initial 3-month duration. Working as a key member of the IT Helpdesk/Support team, the IT Team Leader will guide and lead the small IT Support team, showcasing best practice, investigating and resolving incidents and acting as the technical escalation point. The On-Site IT Team Leader will also train and mentor junior team members as and when required. Role Requirements * Guide & Lead the On-Site IT Support team * Act as the Technical Escalation point-of-contact * Support ticket management, monitor breach status, and manage backlogs. * Investigate recurring or frequent incidents to * Monitor ITSM Dashboards * Identify and implement process improvements and efficiencies where possible * Train junior members of the team as and when required * Perform proactive checking of engineer incidents and requests to improve documentation and...