Customer and Trading Manager - Nightshift
Sainsbury's, Royal Sutton Coldfield, England, United Kingdom
Overview
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. They focus on product availability, safety standards, and delivering seamless daily operations, and they’re hands-on, sleeves-rolled-up changemakers. This role brings our purpose to life through action.
What you’ll be doing
* Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
* Occasionally running a full store operation overnight, responsible for the full shift and the safety and wellbeing of colleagues.
* Ensuring standards are excellent by morning to be ready to serve customers.
* People management including performance, capability, disciplinaries, scheduling and payroll accuracy.
Our nightshift managers work full-time over 4 nights, with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 to 08:00.
What makes a great nightshift manager
* Comfortable with nightshift work and adaptable to the patterns, maintaining a safe and healthy environment for the team.
* Previous line management experience in a fast-paced, operational environment.
* Resilience to the mental and physical demands of night work.
* Delivers brilliant customer service and coaches the team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinaries and other employee relations issues.
* Leads operations and is comfortable working independently when senior managers are absent.
* Embraces inclusivity in all actions.
Essential Criteria
* Track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience leading a team in a fast-paced, customer-facing environment with motivation, performance, and smooth operations.
* Operational leadership skills, including taking responsibility for store operations in the absence of more senior managers.
* Proven success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable: experience working night shifts in a high-volume, operational environment and creating a safe, supportive atmosphere for the team during out-of-hours trading.
Rewards and Benefits
Salary depends on experience, store size, complexity and location. A range of benefits is available for managers, including:
* Discount card – 10% discount on shopping after four weeks, increasing to 15% on Fridays/Saturdays and 15% at Argos every pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contributions match 4-7.5%.
* Sainsbury’s share scheme – discounted investment.
* Wellbeing support – emotional, counselling, legal and financial advice.
* Colleague networks and development opportunities, including mentorship and progression.
* Cycle to Work scheme, gym membership offers and more.
Inclusive culture and adjustments
We are committed to being an inclusive retailer where every colleague can achieve their potential and every customer feels welcome. We offer enhanced discretionary leave where needed, provide resources for role understanding, and maintain networks to remove barriers. If you require reasonable adjustments during application or interview, please let us know.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Retail
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