Deskside Support Engineer – Coforge
We at Coforge are seeking a highly skilled and detail‑oriented Deskside Support Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT‑related issues, new joiner onboarding, meeting room support, reimaging machines, application installations, printer support, and managing Windows 11 operating systems across the organization.
Base Pay Range
Direct message the job poster from Coforge
Qualifications
* Key Skills: SCCM, Intune, Windows 11, ServiceNow, Troubleshoot, ITIL.
* Experience: 7+ years.
* Job Type: Permanent (Full time).
Key Responsibilities
1. Reimaging Machines
o Maintain a pool of spare built machines for quick allocation during laptop swaps.
2. User Onboarding/Offboarding
o Set up laptops for new joiners, including first‑time setup and MFA configuration.
o Update the CMDB with accurate asset information.
3. Troubleshooting and Support
o Provide advanced‑level support to resolve Office and operating system–related issues.
o Troubleshoot OS installations, application compatibility issues, and driver conflicts.
4. Documentation
o Create and maintain detailed documentation for existing processes, standard operating procedures (SOPs), and best practices to support knowledge sharing.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service and Information Technology
Industries
Technology, Information and Media and Telephone Call Centers
Referrals increase your chances of interviewing at Coforge by 2x
Get notified about new Technical Support Engineer jobs in Leeds, England, United Kingdom.
#J-18808-Ljbffr