Overview
Cancer Focus Northern Ireland are seeking an Assistant Shop Manager for our busy Bangor shop. If you have retail management experience and a passion for driving sales and profit to meet budgets, then we would love to hear from you. Income raised in our charity shops helps support local cancer patients on their cancer journey, so your contribution will help to make a difference.
Details
* Reports to: Shop Manager
* Hours: 21 hours per week (Monday, Friday & Saturday, with flexibility to work additional hours to cover holiday periods)
* Location: Bangor
* Campaign Service/Cause: Retail Operations
* Remuneration: £22,653.75 pro-rata (FTE 35hrs)
Responsibilities
* To assist with the management of the shop with the aim of achieving optimum profit by maximising sales and controlling direct shop expenses.
* To assist with the management of staff and volunteers in order to ensure the efficient running of the shop.
* To ensure financial procedures are adhered to regarding cash handling, banking and associated administration.
* To promote and manage Gift Aid in order to drive additional income for Cancer Focus NI.
Specific Duties
* Finance And Security: Drive sales and control costs to ensure that sales and profit targets are achieved.
* Review Profit and Loss report with Branch Manager.
* Ensure cash handling, banking and till procedures are adhered to in accordance with the Cancer Focus NI cash and security rules.
* Commercial: Review weekly departmental sales and action any required layout changes.
* Maintain high standards of merchandising and display.
* Provide excellent customer service and promote best practice within the shop.
* Implement seasonal layout and window displays to maximise sales.
* Ensure Cancer Focus NI information leaflets are on display and easily accessible.
* Operations: Encourage donations and prepare stock to ensure that the shop is stocked to agreed levels.
* Price stock in order to return maximum income for the shop.
* Liaise with Retail Office for donation pick-ups or deliveries.
* Human Resources: Support the Shop Manager in the recruitment, training and development of volunteers.
* Communicate with and motivate volunteers to ensure high morale.
* Manage and delegate tasks to volunteers and provide feedback or any concerns to the Shop Manager.
* Participate in all relevant training and initiatives provided by the charity.
* Be prepared to work at various locations as required.
* Gift Aid: Promote donor sign-ups for Gift Aid and input all Gift Aid donors personal details whilst ensuring data protection and accuracy.
* Process Gift Aid items with correct individual barcode and price accordingly. Review weekly Gift Aid report with the Shop Manager.
Management Reporting
* Complete End of Day procedures and run daily departmental reports.
* Complete Weekly Sales summary and upload all relevant admin to SharePoint files in the absence of the Shop Manager.
* Read Weekly Report email and communicate any concerns or queries with Shop Manager.
This Job Description is not exhaustive. It may be amended to meet the changing requirements of the charity after discussion with the post holder.
Person Specification
The below specification shows the essential skills, abilities, knowledge and/or qualifications required to carry out the duties of this post. Please address in a covering letter each criterion listed in the specification, drawing upon all of your experience, whether at work or on a voluntary basis.
Essential Criteria
* 1 year of Management or Supervisory retail sales experience in the fashion / clothing trade.
* Computer literate with capability to complete weekly admin processes.
* Cash handling and till experience.
* Customer service experience.
* Merchandising and display skills.
* Excellent communication skills.
* Flexibility to work additional hours to cover holiday periods.
Desirable Criteria
* Experience of working in charity retail.
* Experience of managing and training volunteers in a charity retail environment.
Additional Information
* Terms and Conditions of Employment: Successful applicants must provide proof of their right to work in the UK (evidence by possession of a British or Irish passport or a valid UK Work Permit).
* Satisfactory reference checks.
* 12 months probationary period.
Benefits
* Flexible working policy.
* 25 days Annual Leave, plus statutory days (pro rata for those working less than 35 hrs per week).
* 2 additional days of annual leave after 5 years service and a further 3 days after 10 years service.
* Enhanced Maternity / Adoption Pay.
* Enhanced Occupational Sick Pay Scheme.
* Contributory Pension Scheme.
* Cycle to Work Scheme.
* Mileage Allowance at the prevailing HMRC rate.
* Life Assurance.
* Healthcare Plan.
Other
Equal Opportunities statements are included in the original posting. This role is based in Bangor, Northern Ireland. Application closing date/time: 5.00pm, 6th October 2025. Interviews: week commencing 13th October 2025.
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