Job Description The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Quality Assurance Executive in the field of Telematics. As a Quality Assurance Executive, you will play a vital role in delivering an excellent customer journey through competition of robust audit checks. The output required is to be of a high standard and accuracy level, as the data provided will be used to improve agent performance across the division and ultimately enhance our customer experience. We would love to welcome you to our Crewe office, working hours of Monday - Friday 8:30am – 5:00pm. Your responsibilities day to day will be… Perform quality assurance audits in line with the Teleprotect framework across various workstreams including telephony, live chat, emails and cases Provide accurate scoring and detailed feedback for all audits completed Ensure service level standards are met by proactively managing your workload and output Achievement of department KPI targets for quality, accuracy and productivity Engage with key stakeholders where required in a professional manor Maintain an in-depth knowledge of Telematics systems and processes to ensure accurate scoring Host introduction sessions with new colleagues on the quality assurance process and scorecards Continuously develop your knowledge across the division to ensure a high level of contingency cover Provide regular and detailed reporting to key stakeholders on performance results Escalate critical issues to the appropriate departments and follow up to ensure timely resolution. Stay up to date with industry trends, telematics advancements, and product updates to provide accurate and relevant information when completing audits. Identify opportunities for employee coaching, process improvement and contribute to the enhancement of the customer experience.