Company descriptionLocation: Oldbury (hybrid working 3 office days per week) #LI-HybridEmployment Type: Full time / Permanent Application Closing Date: Friday 17th October 2025 Thought The AA only provide roadside assistance? Think again.For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Optimisation Manager, you’ll play a key part to our success and join us on this exciting motoring journey.This is the jobThis role acts as a vital link between Indoor and Outdoor Recovery Operations. It requires a data-led approach to assess, analyse and apply AI and BI tools to support operational decision-making. The ability to process, interpret and translate large datasets across multiple software platforms is essential from the outset.Working in close partnership with Control Tower and Regional teams, the role overlays forecasted activity with trend analysis to shape effective operational strategies. It also involves evaluating the impact of implemented changes and advising stakeholders on outcomes. Strong communication skills are essential, with the ability to build relationships at mid to senior levels and present insights with clarity, logic and commercial awareness.What will I be doing?Defining the business ‘north star’ by uncovering optimal solutions through data and forecastingDriving operational cost savings through impactful change deliveryReviewing outcomes and translating findings into clear, actionable proposalsCommunicating confidently with large and diverse groups to influence and informBuilding strong, collaborative relationships across all stakeholder levelsLeading change initiatives across multiple business areas with clarity and convictionEnsuring accountability by aligning stakeholder groups to agreed outcomesSynthesising data from multiple sources into a single, coherent view for decision-makingProducing and presenting management information (MI) at the required cadenceDesigning modelling tools that support stakeholder evaluation and strategic choicesPartnering with Control Tower teams to maximise resource efficiencyPlaying an active role in shaping and delivering future-state (ROOTF) solutionsWhat do I need?Capability, Knowledge and Experience:Demonstrated involvement in change management or organisational transformation initiativesConfident in designing and delivering impactful presentations using PowerPointSkilled in data-led decision making, with a proven ability to translate insights into solutionsBackground in fast-paced operational environments, with agility to adapt and respond quicklyExperience in building or contributing to systemic modelling tools to support strategic decisionsHands-on experience with transport scheduling and optimisation engines such as ORTEC or Paragon is highly advantageousProject management experience or qualifications (e.g. PRINCE) are desirableFamiliarity with high-volume, just-in-time (JIT) environments is a distinct advantagePrevious exposure to transport or logistics operations is beneficial, though not essentialAdditional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.#LI-SJ1