We are a full-service law firm based in Middlesbrough serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high-quality advice with exceptional personal service.
With a history stretching back over 30 years, we recognise the importance of the contribution that businesses like ours should and can have to the local community and we, therefore, encourage our employees to get involved and give back to the local community in which we live and work.
Our vision is to set the standard for legal excellence & deliver justice for the people and in doing so, to become the law firm of choice & champion of the community for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our client’s needs and take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. By remaining true to our values, we will achieve our vision. This is what we value most:
* Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.
* Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals.
* Professionalism – We work to the highest professional and technical standards, acting with the upmost integrity at all times. We are fiercely proud of our reputation as a trusted adviser to our clients, often over several generations, and continually strive to ensure that our client’s interests come first and foremost.
* Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.
If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you.
Are you a confident and professional people person with a passion for creating positive first impressions? We’re looking for a receptionist to join our friendly and dynamic team. As the first point of contact for clients, visitors and colleagues, you’ll play a key role in delivering a welcoming, seamless, and professional experience.
About the Role:
This is more than answering phones and greeting guests, you'll be the central hub of our office environment, helping everything run smoothly. From coordinating meeting rooms and managing office supplies to supporting internal operations and onboarding new staff, no two days are the same. This role is full time Monday to Friday based at our head office, Newham House.
Key Responsibilities
* Be the warm, professional welcome for all clients, visitors, and colleagues
* Manage the reception area and meeting rooms – tidy, presentable, and ready to impress
* Handle incoming calls and direct enquiries to the right people
* Organise meeting room bookings and assist with refreshments
* Carry out essential admin duties: mail sorting, filing, photocopying, and stock replenishment
* Coordinate office maintenance and liaise with service providers
* Support new staff inductions and ensure a smooth welcoming onboarding experience
* Provide cover at other local office sites as and when needed
* Always maintain confidentiality and handle sensitive information with care
What We’re Looking For
* Previous experience in a receptionist or front of house role
* Strong communication and interpersonal skills with a client focused attitude
* Proficiency in Microsoft Office
* Highly organised, proactive, and detail oriented
* GCSEs or equivalent in English and Maths
* Experience in a professional or legal services environment
* Familiarity with case management systems
* Level 3 qualification in Business Admin or Customer Service
What we will offer in return
* Company pension scheme
* 33 days annual leave inclusive of bank holidays
* Professional membership payments
* Christmas Savings Club
* Notable day treats
* Company events throughout the year
Apply For This Job
If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
First Name(s) *
Last Name *
Email Address *
Phone Number *
Home Address *
Are you authorised to work in this country? * Yes No
Yes
No
Do you hold a current UK driving license? * Yes No
Briefly describe why you are applying for this position *
What are your biggest achievements to date *
Have you applied for a position with us before? * Yes No
If so, what position did you apply for?
Are you related or friends with a current employee? * Yes No
If so, who?
How did you hear about Watson Woodhouse & Macks Solicitors * Reputation & or word of mouth Internet Search University Careers Search Personal Recommendation
The final step is for you to provide us with at least two different references from the past 5 years. These should be from managers you’ve worked with, but if you’ve been in one role over that timeframe, your second referee can be a colleague who has worked with you during this time.
Company Name *
Dates of Employment *
Referee Name *
Are you happy for us to contact this referee prior to interview? * Yes No
Company Name *
Dates of Employment *
Referee Name *
Are you happy for us to contact this referee prior to interview? * Yes No
Please upload a PDF or DOC file of your resume below, as well as a cover letter, or any other supporting documentation that you have which will help us to make our decision as to whether you are the ideal candidate for this job.
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