Job Summary
Part‑time Receptionist – 28 hours per week, Monday to Friday. Provide outstanding patient service at Bromley by Bow Health Centre, East London. The role supports the Health Partnership’s vision and values.
Key Responsibilities
* Front‑office contact: meet patients in person, answer phones, handle digital queries.
* Care of patients: repeat prescriptions, interpreter coordination, transport requests, safe handling of samples, hygiene & infection control.
* Engagement: encourage use of patient questionnaires, promote feedback, signpost to support services.
* Administration: record keeping, post handling, fee collection, document filing, electronic system entry, provide general admin support.
* Continuity of care: manage appointment system, support self‑management, signpost, take accurate messages, coordinate appointments, ensure records ready.
* Teamwork: attend meetings, contribute to learning and development, cover for colleagues, respond flexibly to other sites.
Core Tasks and Functions (detailed)
* Contact with patients:
o Professional welcome in all communication channels.
o Maintain a high‑standard waiting area and display relevant information.
* Care of patients:
o Process repeat prescription requests, interpreter/advocate bookings, patient transport requests.
o Safe handling of patient samples, maintain hygiene & infection controls.
* Engagement with patients:
o Encourage comments and suggestions.
o Promote patient questionnaire and other feedback mechanisms.
* Administration:
o First point of contact for information needs.
o Handle and distribute post, record fees, file, scan, retrieve paperwork, record clinical data accurately.
o Provide general admin support as required.
* Continuity of care:
o Active appointment system management, promote self‑management, balance routine & same‑day.
o Signpost to alternative advice, take accurate messages, manage correspondence.
o Schedule treatments, ensure records and consents are complete, coordinate reminders.
* Meetings & learning: Participate in team meetings, seek personal development opportunities.
Personal / Professional Development
* Annual performance review, record personal and professional growth.
* Seek training opportunities and apply learning to improve service quality.
Quality & Communication
* Maintain practice quality, report issues, review own performance.
* Effective communication with team and patients, provide alternative communication methods when required.
Experience
* Essential: 3 months customer service experience, ability to build positive relationships in busy environments, compassion, friendliness, collaborative teamwork.
* Desirable: Surgery or similar environment experience, EMIS system, 6 months customer care in high‑volume setting.
Qualifications
* Essential: GCSE level or above (minimum 3 GCSEs at A*‑C).
* Desirable: Customer Care training.
Personal and Professional Requirements
* Maintain confidentiality, respect privacy as per practice policies.
* Adhere to health & safety procedures, use personal security systems, manage risks.
* Support equality, diversity and rights of patients and colleagues.
* Commit to ongoing learning, training, and quality improvement initiatives.
Contract Details
Pay: £14.80 per hour
Contract: Fixed‑term, 12 months, Part‑time, 28 hours per week, Working pattern – Part‑time
Reference number: A3595‑25‑0079
Location
Bromley By Bow Health Centre, St. Leonards Street, London, E3 3BT
XX Place Health Centre, Alderney Building, Bancroft Road, Stepney, E1 4DG
2 Hannaford Walk, London, E3 3FF
Employer Details
Bromley by Bow Health Partnership
Bromley By Bow Health Centre, St. Leonards Street, London, E3 3BT
Disclosure and Barring Service Check
The role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
About Us
Bromley by Bow Health Centre is part of the Bromley by Bow Health Partnership and serves 7,500 patients. We are committed to creating healthy communities and welcoming all.
Contact
For applications, visit https://www.bbbc.org.uk/health-centres/ or contact the Human Resources department.
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