Originally established by Frederick James Chalke in the village of Mere, a small town and civil parish in Wiltshire, Mere lies at the extreme southwestern tip of Salisbury Plain, close to the borders of Somerset and Dorset. Since 1929, the family business has passed through the generations and still features family members James, grandson of the original FJ Chalke and George Chalke, James’ son. With showrooms throughout Somerset and with Jeep coming on board in 2021, we now have seven franchises, and the company continues to grow.
Job Overview
A full-time position is available to the right candidate at the end of the apprenticeship.
Responsibilities
* Interpreting customer concerns and liaising with the Service Technicians
* Building positive relationships with customers
* Booking in and scheduling vehicle services
* Preparing and performing pre-calls to customers
* Responding to customer requests and liaising with them about any additional work that may be required
* Invoicing jobs
* Estimating time and costs associated with repairs
* Supporting the service advisors and completing daily tasks
* Keeping the workspace and customer waiting area clean and tidy
* Restocking the coffee machine
Training
The apprenticeship training is delivered through a combination of workplace learning and monthly virtual masterclasses. This training will teach you the knowledge, skills, and behaviours set out in the Customer Service Practitioner Level 2 standard. On completion, the apprentice will receive a Level 2 Customer Service Practitioner qualification. Functional Skills in maths and English may also be required depending on current level.
Working Hours
Monday - Friday, 8.30am - 5.30pm (1-hour unpaid lunch). Saturdays, 8.30am - 12.30pm - this will be on a rota once it is deemed suitable that the apprentice has completed sufficient training and is confident of doing so.
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