Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.
City: Hexham (UK) Contract Type: Full-time Job-Code: 6802 Department: Customer Service
What You’ll Be Doing
* Analyse customer feedback and performance data to uncover trends and opportunities.
* Support the creation of customer insight reports, dashboards, and presentations.
* Help map customer journeys and propose ideas to make them better.
* Contribute to cross-functional projects that improve service and customer satisfaction.
* Assist in maintaining and enhancing key CX tools and digital platforms.
* Carry out data quality checks and support regular reporting.
* Communicate updates on CX initiatives across the organisation.
* Get involved in testing new systems, tools, or process updates.
* Provide admin and coordination support to the CX team.
Who We’re Looking For
* Currently studying for an undergraduate degree (in at least your 2nd year).
* Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
* Confident working with data and willing to build your analytical skills further.
* A clear and enthusiastic communicator.
* Organised, adaptable, and keen to collaborate with people across different teams.
* Curious, proactive, and motivated by problem‑solving.
* Competent with Microsoft Office, especially Excel and PowerPoint.
What You’ll Gain
* Real responsibility and meaningful work from day one.
* Experience in a rapidly evolving professional field (CX).
* Exposure to multiple business functions and senior colleagues.
* A supportive manager and team committed to helping you grow.
* Practical skills in analytics, digital tools, journey mapping, and project support.
* Insight into how large‑scale businesses deliver high‑quality customer experiences.
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