Overview
Technology Delivery Specialist at PIB Group
Role purpose: provide Benefits Technology and Data Processing support services to our glo portfolio of clients, while leading on delivery for a smaller portfolio and assisting with the co-ordination of client work in an accurate and timely manner.
Key Responsibilities
* Responsible for the day-to-day support and delivery of technology portals to allocated clients, including portal renewals and general requirements
* Manage the launch of new clients and changes outside of a project; ensure relevant project documentation is completed
* Provide regular and ad hoc updates required for clients using benefit platforms
* Support Consultants and the benefits support team with technology services and processing of data on benefit platforms in line with internal processes
* Take a lead role in launching glo Save & Inform clients that do not have a Consultant assigned
* Build effective relationships with clients and providers through knowledge of their schemes and regular written and verbal communication
* Provide proactive support for ongoing client services and project-based work
* Support advisers and the client-facing team with meeting and report preparation, obtaining and checking statistics in line with compliance requirements
* Manage workflow within internal service level agreements and processes
* Provide ad hoc support to day-to-day technology client queries, resolving or escalating as necessary
* Produce work to a high level of quality and accuracy
* Accurate completion of internal systems and databases to maintain client records in line with compliance requirements
* Share knowledge of clients with specific team members to enable cover during holiday and absence
* Support development of internal best practice and continuous improvement
* Develop knowledge of wider employee benefits products and the market, including internal and external training and, where agreed, qualifications
Essential Experience
* Experience in the Employee Benefits industry / experience of dealing with Employee Benefits
* Experience dealing with Excel spreadsheets, formulas and the processing of data
* Highly organised with strong administrative skills, ability to prioritise own workload and meet deadlines, with an eye for detail
* Ability to produce work of high accuracy and quality
* IT literate – MS Word, Excel, PowerPoint, Outlook and Teams
* Strong team player
* Positive can-do attitude
* Committed to learning and development
Desirable Experience
* PRINCE2 or equivalent
* Knowledge of employee benefits and how they operate including health, risk and voluntary
* Understanding of salary sacrifice
* Employee Benefits based technology experience – working with Flexible Benefits Platforms
Why Join Us
* Competitive salary and benefits package
* Flexible working and holiday options
* Pension, enhanced parental leave, and life insurance
* Discounts on technology, travel, and leisure
* Learning and development opportunities
* Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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