Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients. We are currently recruiting for Helpdesk Administrator for our London Office We are looking for someone who takes pride in supporting others and always goes that extra Mile! To provide high quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors and customers. Main Responsibilities: • Service DeskAdministrator duties • Answer main line help desk calls and direct as appropriate • Process Service Desk requests via calls or emails from start to completion • Process requests for additional works, liaising with operational management, • Sub-contractors and suppliers, to complete associated Purchase orders • Process client consumables orders • Ordering of Uniform workwear, stationary and general admin duties. • To provide client quotes for additional works, from consumables to PPM • Arrange Periodic Window cleaning/carpet cleaning, additional deep clean bookings. • Completion of site pack and documentation • Ad hoc duties as required Skills required: • Strong verbal and written commutator skills. • Excellent telephone manner and customer service focused. • Timekeeping and attendance is a vital part of the role • Good communication skills, able to communicate across all levels • People person with a positive, can-do attitude. • Ability to work with and adapt to new systems. • Previous customer service experience, desirable but not essential. BENEFITS: Full training will be given 25 days holiday plus bank holidays Flexible 37.5 hrs per week Cycle to work scheme 24/7 access to GP In house benefits scheme Location: Abbey Mill Business Centre Paisley Salary: £27000 - £29000 Depending on experience