Join Our Client’s Customer Care Team as a Customer Care Agent!
Are you passionate about delivering excellent customer service? Do you want to make a positive difference by helping people find manageable solutions to their financial concerns? If so, this is an exciting opportunity to join a dynamic team dedicated to putting customers first!
About the Role
Our client is looking for a Customer Care Agent to be the frontline representative in their contact center. You will manage inbound and outbound calls with professionalism and empathy, assisting customers with payment queries, arranging payment plans, resolving arrears, and providing clear guidance to ensure positive outcomes. This role offers a fantastic opportunity to develop your communication, problem-solving, and relationship-building skills within a supportive team environment.
What You’ll Do
1. Handle inbound customer calls, providing accurate information and solutions regarding payments, arrears, and account management.
2. Make outbound calls to follow up on payments, discuss payment arrangements, and support customers experiencing financial difficulties.
3. Ensure all interactions comply with relevant industry regulations and company policies, maintaining high ethical standards.
4. Resolve customer disputes and complaints with patience and understanding, always aiming for a positive resolution.
5. Keep detailed and accurate records of customer interactions and actions taken.
6. Manage customer expectations, organize appointments when needed, and keep customers informed throughout their journey.
7. Collaborate effectively with colleagues across departments to support overall goals.
8. Contribute ideas for process improvements and adapt to procedural changes.
Who We’re Looking For
9. Previous experience in customer service, collections, or a financial environment is preferred but not essential.
10. Excellent verbal and written communication skills—able to explain complex details clearly and professionally.
11. Proficient in using computer systems and CRM tools.
12. Understanding of industry regulations (such as CCA, SOGA, FCA) is a plus.
13. Strong problem-solving skills with the ability to analyze situations and find appropriate solutions.
14. A positive, empathetic attitude and a genuine desire to assist customers.
15. General educational background; additional certifications are advantageous.
Why Join Our Client?
16. Career Growth: Opportunities for training and progression within a supportive environment.
17. Inclusive Culture: A workplace that values diversity and treats everyone with respect.
18. Rewarding Work: Make a real difference by helping customers find sustainable solutions.
19. Competitive Salary & Benefits: Offering a package aligned with industry standards.
20. Flexible Working Styles: Opportunities to adapt your schedule to support work-life balance.
Our Client’s Values
21. Responsible: Acting with integrity and care for customers and colleagues.
22. Supportive: Providing exceptional support and fostering open communication.
23. Fair: Respecting individual circumstances and treating everyone equally.
24. Straightforward: Communicating clearly and honestly, free of jargon.