Job description
Peninsula House Warrington is a high rise site comprising of 82 family flats divided over 11 floors. As the Site Officer, you'll be the face of Stef & Philips to our vulnerable tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work carry out all remedial repairs and maintain upkeep of the building.
Job requirements
Main Duties & Responsibilities
* Use company CRM system to log daily notes and all contact with tenants and agencies
* Carry out check in and check out inspections and ensure Tenants are informed of their obligations
* Ensure all complaints are recorded, reported and addressed accordingly.
* Ensuring periodic inspections are completed and recorded through CRM system
* Carry out Health and Safety inspections.
* Maintain a safe working environment by ensuring communal areas are kept clean and free of obstructions
* Follow daily cleaning schedule
* Carry out basic DIY on site
* Identifying any maintenance issues and reporting these to Head Office (videos/ photos)
* Responding to anti-social behaviours, and reporting to Head Office
* Discussing tenants' suitability for properties with Head Office on personal evacuation procedures.
* Liaising with external contractors to provide access on site.
* Report all incidents or potential hazards to Head Office (videos/ photos)
* When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
* Ensure relevant policies and standards are followed at all times on site
* Attend training and development activity where appropriate
* Respect people's right to privacy and maintain confidentiality at all times
* On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager.
Skills & Knowledge
* Good written and spoken English
* Ability to prioritise workload
* A proficiency in the use of MS Office including Outlook and Word.
* Good administrative skills.
* Previous experience in a similar position.
* Working on own initiative without close supervision and as part of a team.
* Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.
Benefits
* 23 days leave, plus bank holidays
* Additional holiday days for long service – up to 28 days
* Celebration of tenure
o 3 years £500
o 5 years £1000
o 10 years £5000
* Private health insurance with Vitality
* Birthday off
* One well-being day off per year
* Maternity/Paternity Pay
* Pension schemes increase – after 2 years.
* £500 referral scheme for staff who refer a new employee, paid upon passing probation.
All done
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