Job Description
About us:
Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible.
Summary of Role:
The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The
MCR Operator is a fundamental element in the make-up of this department. Communication, drive and
attention to detail at all levels from the MCR Operators are key to our success as a customer-focused
provider of managed services.
The MCR Operator is responsible for carrying out a range of operational duties associated with the
play-out, distribution, monitoring and routing of MCR services.
The MCR Operator works effectively with internal teams, customers and external suppliers to ensure
EDM continues to deliver outstanding customer service.
This role would be suitable for someone with Service Desk operative experience, and you will be
required to work shifts o...