Working Pattern: Working 5 days over a 7 day week * Mandatory weekend working on a rotational basis * Contract: Permanent East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our new St Neots shop. This is a fantastic opportunity to join EACH’s vibrant retail team, shaping a new store from the beginning to maximise income from donated goods, new products, Gift Aid, and eCommerce. You’ll build and support a team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families. Our St Neots shop will open mid 2026, in one of the town's most popular and vibrant areas. What you’ll be doing: Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce. Creating a welcoming, inclusive and well-presented shop environment. Driving performance through effective merchandising, pricing, and promotional activity. Building strong relationships in the local community to encourage donations and volunteer support. Managing day-to-day operations including health & safety, stock rotation, and financial reporting. What we’re looking for: Experience in retail management, ideally in a dynamic retail or charity setting. A warm, inclusive and motivating leadership style. Strong organisational and communication skills. Confidence using tills, tablets and online platforms (e.g. eBay). A commitment to EACH’s values and mission. Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience. Want to see what it is like to be a part of our Retail team at EACH? Please click here. Interested in Learning More Before You Apply? At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application. If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. The benefits Employer pension scheme (up to 7% employer contribution) inc. life assurance cover Cycle to work scheme Employee health cash plan & wellbeing support schemes Our retail vision East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 50 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive – Our Style with EACH brand won the Third Sector Award for Best use of Social Media in 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most. For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training. From driving our retail vans, to carrying out maintenance on our shops, it takes a whole team to make our retail operation a success; If you are looking to develop your career within our retail team there is a clear path to suit your goals across our shops, retail distribution centre and online platforms. The organisation East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family. In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission. Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources. We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre. Diversity statement At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process. Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications. This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work. Documents