Join our Swansea Team
We are looking for an enthusiastic Supervisor/Assistant Manager, to join our team in Swansea and continue to uphold our success as a long-established, family-run Jewellers buying, selling and repairing jewellery since 1992. This role will be based in our Swansea branch.
Why join us?
This is an exciting opportunity to be part of a vibrant team where your skills and dedication will make a real impact on our continued growth. You will enjoy a competitive pay package that starts at £14.45 per hour, a collaborative work environment, opportunities for professional development, and the satisfaction of being part of a business that highly values its team.
The role
Gold Reserves is renowned for its exceptional customer service. Building positive relationships with our customers is paramount. As a Supervisor, you'll be at the forefront of customer interactions, ensuring our high standards of service are not only met, but exceeded while also overseeing the day to day operations of the store. Honesty and kindness are a major part our business; we nurture relationships with our customers to ensure they have an above-and-beyond experience, whether they are buying, selling or repairing with us.
For this role we are looking for someone able to do between 30-40 hours per week, with possible flexibility on this requirement if needed. You must be willing and available to work weekends.
Your daily responsibilities will involve a diverse range of scenarios, requiring quick-thinking and a natural ability for problem-solving. We are seeking a driven individual who will thrive in a fast-paced environment. Your ability to stay calm under pressure, coupled with your cheery and warm manner, will set you apart.
You must be able to work well as part of a team; at Gold Reserves we are a close family and we have built a strong, trusted team who are respectful of one another, and with a commitment to driving the business forward.
We are seeking someone with strong technical skills to deal with a diverse range of retail tasks, such as preparing and printing product tickets.
Ideally you will have used a digital Point of Sale and have experience handling a till and related systems. However, this is not essential, and these skills can be picked up quickly through training.
You must be open to continual learning. There world of Jewellery is vast, and our business offers a broad range of services, so no matter how experienced you are, you will come across scenarios and queries that you have not encountered before. This is not a problem of course, but you must be willing to keep learning while working with us.
Key Responsibilities
-- Provide exceptional customer service in a warm and friendly manner
-- Demonstrate initiative, adaptability and problem-solving skills
-- Build relationships with our customers and provide an experience that leaves them feeling valued, satisfied, and wanting to return.
Key Skills
-- Excellent spoken and written English
-- Strong phone etiquette and interpersonal skills
-- Excellent time management and organisational abilities
-- Strong technical skills to deal with a diverse range of computer-based tasks
-- Basic maths skills for processing orders and calculating discounts or commissions
Rewards
The rewards for meeting the above criteria are as follows:
-- £14.45 per hour
-- Ongoing training
-- Opportunities for professional development
-- Being part of a business that deeply values its team members
Are you ready to embark on this exciting opportunity?
Apply now and let your talents contribute to our continued success Should you wish to discuss the role, please do not hesitate to contact us via
Job Types: Full-time, Part-time
Pay: £14.45 per hour
Expected hours: 30 – 40 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Application question(s):
* Tell us about one of your most proud accomplishments. This can be personal, not just work related.
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
* customer service: 1 year (preferred)
Language:
* Fluent English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person