This post is only open to internal applicants.
Booking Admissions Officer
NHS AfC: Band 3
Main area Surgical Admissions Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 213-PRUH-7137552-B
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Princess Royal University Hospital Town Orpington Salary £29,176 - £30,225 per annum including HCA Salary period Yearly Closing 12/06/2025 23:59
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
An exciting opportunity has arisen within the Admissions Team of the Surgical Theatres, Anaesthetics and Endoscopy care group at the Princess Royal University Hospital. We are seeking to appoint an enthusiastic and dedicated individual to join our team. The post holder will be a key member who enjoys the challenge of having a varied role across different specialities and departments providing a scheduling function for elective surgery.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Main duties of the job
To be responsible for managing patients, waiting lists and admissions for a number of surgical consultants.
To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
Maintain thorough and accurate records of all correspondence with patients throughout their admission process.
To ensure that patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively.
To construct and schedule theatre lists as per department guidelines.
To ensure any patients cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
To manage waiting lists activity and admission data with Trust IT system such as EPIC.
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Our values at King’s, are that we’re a kind, respectful team;
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level
King’s is dedicated to embracing the broad diversity of our staff, patients and communities and stand firmly against all forms of prejudice and discrimination.
Detailed job description and main responsibilities
* The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital.
* To observe the rules, policies, procedures and standards of King's College Hospital with all relevant statutory and professional obligations.
* We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable
* At King’s we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
* To observe and maintain strict confidentiality of personal information relating to patients and staff.
* To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
* This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
* All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
Person specification
* Significant experience in a hospital administration setting
* Multi Tasking and Effectively managing own tine
* Knowledge of waiting list management and targets in the NHS.
* Knowledge of Medical Terminology
IMPORTANT
* Check your email account regularly as this is how we will communicate with you
* If you delete the job from any of your accounts, you may be prevented from accessing further communications
* To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
* Please provide email addresses for referees where possible
* Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
* All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
* Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
King's Health Partners Academic Health Science Centre Website
King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Emma Bessell Job title Breast, SAAU and Admissions Admin Manager Email address emma.bessell@nhs.net Telephone number 01689 865668
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