Job Description
As a Product Designer in our Assisted Customer Experience team, you’ll craft world‑class customer journeys and support a thriving design team and culture. You’ll work closely with Product, Technology, and Customer teams to transform Assisted experiences, designing tools, workflows, and interfaces that help thousands of advisors serve millions of customers every day. You’ll ensure every moment—from call to chat to in‑store visit—feels effortless, simple, and connected for both our people and our customers.
What You’ll Do
* Work under the mentorship of Lead and Senior Product Designers to design solutions that address business, user, and technical requirements.
* Identify and synthesise customer insights and map out user journeys and information architecture.
* Produce low‑ and high‑fidelity concepts and build prototypes for presentation and user‑testing.
* Adhere to brand and design system guidelines while thinking creatively.
* Complete and produce production‑ready designs ready for hand‑off to developers.
* Rapidly iterate on existing journeys to facilitate experimentation.
What You’ll Bring
* Experience delivering digital products, services and experiences across responsive web and native applications.
* Worked in teams alongside engineers and product owners with an understanding of Design Systems and how they contribute to the overall design workflow.
* Concise and empathetic communication skills that help you bring peers along during the design process.
* Demonstrable experience of how design supports experimentation and optimisation in a commercial and agile environment.
* Proficient in Figma and experience with other design software.
* Resilient – your craft is important, but you can work with others and flex based on constantly evolving business demands.
The Rewards
* Sky Q – the TV you love in one place
* Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Hybrid Working Approach
Hybrid working with 3 days a week onsite at the Livingston campus.
Inclusion & How You’ll Work
We are a Disability Confident Employer and welcome applications from all candidates. We will ensure a fair and consistent experience for all and make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as possible.
Your Office Space – Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Onsite parking is available for cars, motorbikes, and bicycles. We offer a subsidised canteen, onsite gym, pool, and table tennis.
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