Technical Support Engineer (App: 907-a)
Location: Referment, Bournemouth, England, United Kingdom
This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Referment is working with a global FinTech firm that provides cutting‑edge financial data solutions to hedge funds, private equity firms, and asset managers. They’re looking to hire a Data Support Analyst with strong technical and analytical skills to join their expanding team.
Responsibilities
* Monitoring and validating large sets of financial data, resolving issues such as missing, delayed, or duplicate records
* Managing and troubleshooting the onboarding of new clients, including user setup, reference data workflows, and configuration tasks
* Investigating and resolving data issues using SQL and advanced Excel
* Communicating directly with data providers and clients to ensure timely and accurate data delivery
* Submitting bug reports, collaborating with Development teams, and testing new features for data extraction and monitoring
* Creating and maintaining user manuals, wiki articles, and knowledge‑sharing resources
* Working closely with project managers to support successful client implementations
Qualifications
* 2+ years’ experience in data monitoring, support, or operations
* Strong technical skills: SQL scripting (MS SQL), RegEx, advanced Excel
* Experience with Zendesk, Jira, Git (Git Flow), and TFS
* Background in supporting financial data or FinTech applications
* Excellent communication and interpersonal skills — able to liaise confidently with clients, data providers, and internal teams
* Highly organized, detail‑oriented, and able to manage multiple tasks under pressure
Benefits
* Be part of a high‑growth FinTech firm working with leading hedge funds and asset managers
* Play a key role in ensuring the accuracy and reliability of mission‑critical financial data
* Competitive compensation package with strong progression opportunities
* Collaborative, client‑facing role with direct exposure to the investment management industry
If you’re a data‑driven problem solver and quick thinker with a passion for financial technology, this is a fantastic chance to grow your career in the FinTech space.
Apply now via Referment to be considered for this opportunity.
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