HYBRID WORKING PATTERN
12 month contract
Daily Rate
Inside IR35
Some out of hours working on a rota basis
The Company Is a UK IT consultancy that designs, implements, and supports IT infrastructure and software solutions for customers across the UK.
The Role
Working as part of Service Support team in the UK with responsibility for delivering service to our Health sector customers, you will join a virtual cross geography community of experienced engineers. Delivering Support to our customers across the UK and Ireland.
The Mail Goal Will Be
* Deliver a excellent standard of support to our customers
* Identify and suggest improvements for the benefit of Operational KPIs
* Improve and consolidate RI product lines competencies.
What You'll Be Doing
* Incident Triage and assignment
* Incident Investigation (and on-site investigation, as needed)
* Incident Update and management
* Incident prioritization and escalation trigger
* Incident Closure
* Incident resolution
* Article creation and collaboration with Service Desk Experts to create new articles
* Problem Creation for RCA (Root Cause Analysis (if applicable)
* Customer on site visit for crisis mgmt. and complex issues resolution
* Manage KPIs including NPS (Net Promotor Score), Ticket Turnaround and Backlog Management
* Manage SLA Performance (Incident Management)
* Identify improvement areas and then create/review/update operational processes
* Working with 3rd Party Suppliers in the delivery of Solutions to our customers.
What You Will Bring
The successful candidate should have previous experience in a similar role
* Motivated to work in a hands‑on role within the healthcare IT industry
* IT/Technical skills such as:
* Knowledge and experience with Windows OS including servers and storage solutions
* Networking, monitoring, and automation tools - Database (Oracle preferred), SQL
* Virtualization solutions (e.g., HyperV)
* IT Security Policies and Standards
* IT system architectures
* Scripting languages (Perl, Powershell, Python) (considered as a plus)
* Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.)
* Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow.
YOU MUST HAVE A VALID UK WORK VISA AND BE ABLE TO COMMUTE IN CENTRAL SCOTLAND/GLASGOW
Please contact me for more info
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