My client is currently seeking to recruit an experienced Customer Service Advisor to work as the primary point of contact for their customers, providing day to day support through inbound and outbound customer calls. You be happy to work alone with the occasional visit from engineers and the Regional Sales Manager.
They are a well established reputable distributor of Medical Equipment to the HSE and Private Vendors.
Hours 9am to 5pm Monday to Friday - office based.
Salary as listed depending upon experience.
Duties:
* Customer Service inbound and outbound calls providing day to day support.
* Sales & ordering processing.
* Order entry, order verification, purchase order creation, vendor coordination and order tracking.
* Coordination with various departments within the business, data management, issue resolution, invoicing, compliance and reporting.
* Using basic understanding of accounting/finance principles i.e. billing and invoicing.
* Data entry and accurate documentation.
Professional Competencies, Knowledge & Experience:
* 2-5 years customer service environment, previous contact centre desirable.
* Attentive listener.
* Highly organised and resilient.
* Demonstrate a passion for customer satisfaction.
* Strong problem solving mindset, consistently approaching challenges with creativity and innovation.
* A willingness to learn & adapts well to change.
* Excellent computer literacy.
* Excellent communication, both written and verbal