Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Creating a positive team culture through recruiting, training and continuously developing your team.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally & commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensuring merchandise displays are attractive and align to brand guidelines.
* Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
* Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales target; drive all additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet company benchmarks; ensure operational costs are within budget.
Skills and Experience
* Previous management experience in a fast-paced Retail/ Customer Facing environment.
* Passionate about retail & hold a good understanding of the latest trends and our competitors.
* Strong leadership skills and experience coaching and developing a strong team.
* Strong communication skills; proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports & making commercial decisions.
* Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
* Access to digital health and well-being services through TELUS Health
* Health cash plans
* Wide range of internal development courses and apprenticeships - Earn while you learn and gain nationally recognised qualifications (England Only)
* Life Assurance; Health Care Cover; Discounted Gym memberships at JD Gyms
* Employee networks and volunteer opportunities; JD Foundation employer engagement forums
* Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\'t hear back within two weeks of applying, please consider your application unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you for your time.
Location
Weymouth, Dorset, Poole, Yeovil, Dorchester, Bournemouth, and surrounding areas are listed with posting dates.
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