Travel Insurance Claims Handler - Cardiff (Hybrid) Calling all Graduates - Kickstart your career! Are you ready to step out of retail, hospitality, or customer service and into a professional role where your people skills really matter? Yolk Recruitment are partnering with a leading international travel insurance provider to hire a Travel Insurance Claims Handler for their Cardiff team. This is a full-time, permanent role with a hybrid working model (2-3 days in the office), perfect for graduates who are looking to start their career in a supportive, friendly, and fast-growing team. What you'll be doing Managing your own travel insurance claims from start to finish Delivering outstanding service to customers, suppliers, and third parties Assessing claims and negotiating settlements in line with policy guidelines Spotting potential fraud and handling complex situations with confidence Contributing ideas to improve processes and enhance the customer experience What we're looking for Graduates of any degree - your skills matter more than your background Experience in customer-facing roles, such as retail or hospitality Strong communication skills and a friendly, professional approach Organised, motivated, and able to manage a busy workload Confidence in making decisions and handling responsibility A genuine desire to help customers and make a difference What's in it for you Salary: £24,500 Holidays: 33 days including bank holidays (with option to buy or sell) Hybrid working from a great central Cardiff office Discounted gym membership & Cycle to Work scheme Employee Assistance Programme, optional healthcare & dental plans Support for professional training and qualifications to grow your career Regular social events to connect with colleagues If you're a graduate looking for a role that values your people skills, offers real career progression, and puts customers first, this is your chance to join a team that will support you every step of the way.