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Base pay range
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Hours: 37.5 hours per week, Monday to Friday
The Opportunity
An established and well regarded organisation within the education sector is looking to appoint an IT Technician to provide high quality IT support across a secondary school environment and wider foundation.
This is a varied, hands on role supporting staff and students, working closely with senior leadership and the wider IT team to ensure technology is reliable, secure, and supports teaching and learning effectively.
The role is site based in Gateshead and forms part of a central IT and Digital Services team, reporting directly to the Network Manager.
The Role
As IT Technician, you will be responsible for delivering day to day IT support and excellent customer service across the school and other associated sites as required.
Key responsibilities
* Providing first and second line IT support to staff and students
* Supporting classroom and administrative technology
* Working closely with senior leadership, teaching staff, and IT colleagues
* Maintaining and troubleshooting hardware, software, and user accounts
* Supporting IT service delivery across multiple school sites where required
* Assisting with training and support of IT staff to maintain high service standards
* Acting as a positive role model within a school environment
The Person
This role will suit someone who enjoys working in a fast paced, people focused environment and takes pride in delivering a reliable and friendly IT service.
You will ideally bring
* Previous experience in an IT support or technician role
* Strong communication skills and a customer focused approach
* Confidence working with a wide range of users, including students and senior staff
* A proactive, positive attitude and strong work ethic
* An interest in working within the education sector
In return, the organisation offers a supportive working environment and a strong benefits package, including
* Defined benefit pension scheme
* Daily lunch allowance
* Free on site parking
* Employee Assistance Programme
* Access to an exclusive benefits hub
* Cycle to work scheme
* Funded eye tests and glasses for DSE users
* Enhanced sick pay, maternity leave, and paternity leave subject to length of service
* Family friendly policies that support work life balance
Safeguarding
This role involves working within an educational environment. Appointment will be subject to an enhanced DBS check and relevant safeguarding procedures, in line with statutory guidance.
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