National Account Manager - Cleaning & Facilities Management
Salary: £50,000 - £55,000 + Car Allowance
Location: UK Nationwide (travel to multiple sites required)
About TCFM
TCFM is a leading UK provider of specialist cleaning and facilities management (FM) services, supporting national clients across retail, leisure, distribution, and commercial sectors. As our business continues to grow, we are seeking a National Account Manager to lead a high-profile, multi-site leisure and health club contract across the UK.
The Role
As National Account Manager, you will have full responsibility for the delivery, performance, and growth of a major national client account. This role combines strategic account management, operational leadership, and commercial oversight, ensuring the contract consistently meets or exceeds service expectations, KPIs, SLAs, and financial targets.
You will act as the senior client relationship lead while managing and supporting regional and site-based teams across multiple locations nationwide.
Key Responsibilities:
* Full operational and commercial management of a national multi-site cleaning and FM contract
* Act as the primary point of contact for the client, building strong, trusted relationships
* Lead, support, and develop regional managers and site teams across the UK
* Ensure delivery against contractual KPIs, SLAs, and service level agreements
* Manage budgets, forecasting, and cost control to drive strong financial performance
* Drive service improvement, operational consistency, and best practice
* Identify opportunities for contract growth, retention, and service development
* Ensure full health & safety, HR compliance, and company procedure adherence
* Provide performance reporting and operational updates to internal and client stakeholders
* Act as senior escalation point for operational and client matters
About You
We are looking for a proven operational leader with experience managing large, complex, multi-site contracts in a service-led environment.
You will ideally have:
* Experience as a National Account Manager, Senior Contract Manager, Regional Manager, or Regional Director
* Proven track record managing multi-site operations in cleaning, facilities management, or soft services
* Strong commercial awareness and experience in financial management
* Excellent client relationship, stakeholder management, and account management skills
* Experience leading large remote teams across multiple regions
* Ability to drive performance, implement changes, and improve operational delivery
* Experience within leisure, hospitality, retail, or customer-focused sectors is advantageous
Key Skills & Competencies:
* Strategic Account Management
* Contract & Budget Management
* Multi-site Operations Management
* Team Leadership & Development
* Client Relationship & Stakeholder Engagement
* Service Delivery & Operational Excellence
* Health & Safety & Compliance
* Performance Reporting & KPI Monitoring
* Business Growth & Retention
What We Offer
* £50,000 - £55,000 salary
* Car allowance
* Free gym / health club membership
* Career development and progression opportunities
* Opportunity to lead a major national FM contract in a growing business
If you are an experienced National Account Manager or senior operations leader ready for your next challenge, apply today with your CV.
Other Relevant Titles / Keywords:
National Account Manager, Key Account Manager, Strategic Account Manager, Senior Account Manager, National Operations Manager, Regional Operations Manager, Facilities Management Manager, Contract Manager, Multi-site Operations Manager