Job Description
Product Manager - Travel & Leisure
Hybrid (2 days/week Coventry) | £45,000 | Permanent
The Opportunity
A UK membership organisation in outdoor leisure is looking for a Product Manager to lead product development for their membership proposition. This is a standalone role with significant autonomy, working with 750,000+ members across 80+ UK sites.
The Role
Product Development & Innovation Lead membership proposition development and evolution while launching new guest experience initiatives. You will explore new market opportunities like glamping and alternative accommodation, translating customer insights into viable propositions. Customer Experience Champion a customer-first mindset across all initiatives. You will be responsible for improving the end-to-end customer journey across both digital and physical touchpoints, ensuring insights are embedded into every product design.
Cross-Functional Leadership Work closely with Operations, Marketing, Insights, Revenue, and Creative teams. You will coordinate across 85 sites to ensure consistent delivery of the product vision. Commercial Delivery Evaluate pricing strategies and revenue implications. You will define operational rollout plans, monitor performance, and refine products based on hard data.
What We're Looking For
* Product management experience in travel, leisure, hospitality, hotels, holiday parks, rail, or tourism
* Strong cross-functional stakeholder management skills
* A track record of using customer insights to drive decision-making
* Experience working within multi-site operational environments
* A commercial mindset with an understanding of pricing and revenue
* Passionate communicator focused on the guest experience Desirable
* Membership organisations or subscription services experience
* Knowledge of booking systems and customer journey optimization
* Proven success with product launches in the leisure or hospitality sectors
Why This Role?
* Autonomy: A standalone role with significant ownership over the product roadmap
* Impact: Your work directly affects 750,000+ members nationwide
* Exposure: High-level cross-functional collaboration with senior leaders
* Innovation: Real opportunities to drive new ideas in the outdoor leisure space
Interview Process
* Stage 1: Teams interview with Senior Leadership
* Stage 2: In-person interview including a presentation