Waiting List Officer
Closing date: 14 April 2026
Applications are invited for a Waiting List Officer within the General Surgery and Gastroenterology Directorate based at Prince Charles Hospital. This post is a fixed‑term secondment until March 2027 to cover maternity leave. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.
The successful candidate will join the Directorate Team and be responsible for the validation of RTT (Referral to Treatment) patient pathways, Single Cancer Pathways (SCP) and Follow Up Not Booked (FUNB) patient lists.
The post holder will update the WPAS system to reflect cancer performance, accurate patient pathways including the use of non‑WPAS events to stop or restart clocks, and update activity outcomes.
Welsh skills desirable: This post is advertised as Welsh desirable. While the candidate does not need Welsh fluency, we will consider speaking & listening skills at Level 3 (≈B2) or above an advantage. Level 3 means basic conversations with patients about everyday health.
Main duties of the job
Review patient pathways and waiting‑list data, analyse and update information in accordance with RTT Guidelines. Ensure directorate compliance with Single Cancer Pathway targets and escalates issues to the Clinical Service Team.
Identify any shortfalls in capacity with and of USC, Urgent, Routine and Surveillance waiting lists and escalates to Service Manager and Operational Support Manager, assisting the Clinical Service Team.
Monitor FUNB position across the directorate and provide snapshot reports as required.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, CTM is one of Wales's largest employers.
Together, we are Team CTM — a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three district general hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for work and personal life.
CTM 2030 Strategy – “Our Health, Our Future” focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve.
* We treat everyone with respect.
* We work together as one team.
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
Work with the Clinical Service Team to select patients for outsourcing based on waiting times and agreed parameters (e.g. case mix, patient suitability).
Contact patients to offer appointments and obtain availability for outsourced care.
Plan and undertake regular, routine validation of waiting lists to ensure data quality.
Use the Patient Administration System (WPAS) to process, transmit and store patient information, requiring advanced keyboard skills.
Have a personal duty of care for any UHB equipment used during duty.
Ensure accurate records are held of all patients being outsourced, review clinics, validation, etc., and store them in accordance with UHB policies and procedures.
Person Specification
Qualifications and/or knowledge
* NVQ Level 3 in a relevant subject, or equivalent skills, knowledge and experience. In‑depth knowledge of clinical pathways and medical terminology.
* Knowledge of the Patient Administration System (WPAS). Good understanding of RTT Guidelines and pathway management.
* NVQ Level 3 in Business and Administration.
Experience
* Experience as a secretary or similar medical administrative role, including patient pathway management and updating WPAS outcomes for appointments.
* Experience with WPAS inpatient/day‑case waiting‑list modules and WCP.
* Experience using RADIS.
Aptitude, Abilities and Skills
* Good organisational and time‑management skills. Able to work to tight deadlines, determine priorities, and handle enquiries from patients and carers with tact and diplomacy.
* Adaptable to changing priorities with frequent interruptions. Can work alone or as part of a team; requires advanced keyboard skills.
* Welsh language skills (Level 3 and above/B1) are desirable for this role.
Personal Qualities
* Excellent communication and telephone skills. Ability to deal with staff at all levels.
* Confidential, diplomatic, reliable and flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any previous convictions.
Cwm Taf Morgannwg University Health Board
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