Overview
As Head of IT Delivery, you will lead and develop a high‑performing IT team focused on excellence in service, innovation, and collaboration. You will oversee IT Support, Infrastructure, and BAU IT Services – ensuring the smooth running of systems, proactive problem‑solving, and delivery of technology projects that align with Jewish Care’s strategic goals. You will be a visible leader across the organisation, putting the end user at the heart of decision‑making, and ensuring IT is recognised as a trusted, customer‑focused partner.
Responsibilities
* Lead the IT Operations team, fostering a culture of customer focus, accountability, and excellence.
* Oversee BAU IT services, infrastructure, and helpdesk operations to ensure business continuity and service quality.
* Manage IT projects from inception to delivery, ensuring alignment with governance and budgetary requirements.
* Oversee and mentor the IT Helpdesk Manager and Infrastructure Manager.
* Work collaboratively with the IT Security & Risk Manager to uphold strong cyber security and resilience standards.
* Manage IT vendors, contracts, and supplier relationships.
* Contribute to IT strategy development and ensure alignment with organisational goals.
* Create and maintain IT policies, ensuring compliance with relevant legislation and internal standards.
* Manage IT budgets effectively, driving value for money.
* Communicate IT initiatives clearly and effectively to technical and non‑technical stakeholders alike.
Qualifications
* Proven experience (8+ years) leading IT operations in a complex organisation, ideally within care, charity, or not‑for‑profit sectors.
* Experience delivering IT services and infrastructure using Microsoft Azure and M365.
* Strong understanding of cybersecurity best practice, ITIL, and service management principles.
* Demonstrated success in leading teams, motivating others, and managing technical projects from start to finish.
* Excellent relationship‑building, influencing, and communication skills.
* A strategic mindset with the ability to balance operational detail and long‑term vision.
Additional Requirements
* ITIL certification (essential)
* Degree in a STEM or related field (desirable)
* Technical certifications (e.g. MS Azure Admin, CompTIA Network+, CISSP) – desirable
About Jewish Care
At Jewish Care, we’re on an exciting journey to transform the way we use digital technology – helping our staff work more efficiently, improving quality, and enhancing the lives of the people we support across our services. We are now seeking a Head of IT Delivery to lead our IT Operations function and play a pivotal role in driving this transformation. Reporting into the Head of Digital Transformation & IT, this is a senior leadership role with strategic influence and operational responsibility across all areas of IT delivery.
At Jewish Care, we’re more than a care organisation – we’re a community. You’ll be joining a team that’s passionate about making a positive difference every day, supported by a culture of respect, inclusion, and continuous improvement.
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