Senior Property Manager, Permanent - Hayes (UB3) Ballymore is known for creating some of the UK’s most innovative, design‑driven and community‑focused destinations. Ballymore Asset Management Limited (BAML) plays a critical role in shaping their long‑term success — ensuring each development operates efficiently, sustainably, and with exceptional customer experience at its core. Key responsibilities: * Proactively manage the development to ensure it is maintained to the appropriate condition and standards * Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance * Be the senior onsite manager, responsible for all site operations * Be present and available to the onsite team and residents * Lead and manage onsite staff to ensure consistent service delivery * Manage the estate, buildings and services in accordance with the estate management strategy * Identify opportunities for improvements and implement necessary changes * Carefully manage service charges to ensure best value for money for leaseholders * Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate * Inspect and audit asset performance * Deliver site operations in accordance with the company brand and standards * Review BvA reports and escalate risks with expenditure * Work alongside client accountant to ensure timely reconciliation of accounts * Carry out regular property inspections to record condition of assets * Manage PPM and reactive works via Elogbooks * Work with projects team to ensure major works are delivered as required and in accordance with Capex plan * Ensure compliance with Section 20 Consultation process in relation to major works and QLTA Skills & Experience * Relevant professional qualification such as MTPI, MRICS, MBIFM (desired) * Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance and recruitment * Strong working knowledge of Health & Safety processes and the implementation of these * Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice Ballymore operates as an equal opportunities employer