Hotel Operations Manager at Village: More Than a Job, It is a Movement! Are you ready to join a place where your unique spark is celebrated, and every single person is key to the magic? We are not corporate. We are not stuffy. We are a Village. And right now, we are looking for a brilliant Hotel Operations Manager to help us make a genuine difference in Edinburgh every single day. The Role: Your Contribution to the Village As our Operations Manager, you will be at the heart of our hotel, specifically orchestrating the daily success of our F&B, Rooms, and Host teams so we can keep delivering that unbeatable Village experience. The ‘bones’ of what you will be doing are about: Leading with Heart: Providing a clear channel of communication and support to our Heads of Departments, ensuring they have the tools and the confidence to shine. Driving Excellence: Obsessing over the guest journey. You will be the champion of our standards, ensuring our satisfaction scores are not just met, but smashed. Developing Future Stars: Acting as a mentor and coach. You will cultivate a culture where our team members are encouraged to grow, learn, and eventually step into leadership themselves. Our Mantra: It Takes a Village This isn't just a saying; it is how we operate. We believe that the best hospitality, the biggest smiles, and the most exceptional experiences come from a collective effort. You Are Not Just a Number: You will have a voice, autonomy, and the chance to shape our future. We rely on your operational judgement and individual expertise. A Culture of Care: We support each other. Whether you are a Manager or a Team Member, we lift each other up. Your well-being matters as much as the guest experience. Diversity is Our Strength: We are building a team that reflects the world around us. We welcome all backgrounds, experiences, and perspectives because it makes our Village richer and our service better. The Village Perks: What is In It For You? We are in the people business, and that includes our own team. We offer: Real Growth Trajectory: Clear paths for career development and internal progression. We love to promote from within. A Package that Cares: A competitive salary of £40k up to £5k bonus, plus a complimentary Health and Wellness Membership for you and a friend, worth £1,500 a year. Unrivalled Work/Life Energy: We are serious about your time off. Enjoy your birthday off and a schedule designed to help you recharge. Authentic Hospitality: Massive discounts when you visit us, including £35 overnight stays and 50% off Food and Drink at any of our hotels. Ready to Join the Village as our Hotel Operations Manager? If you are a warm, personable leader who thrives on the challenge of exceeding expectations and knows how to get the best out of a team, we want to hear from you. Click to apply, and let’s build something incredible, together.