Receptionist (Patient Navigator) | Rosedean House Surgery | 34 h per week (part‑time)
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
Rosedean House Surgery is seeking a Receptionist (Patient Navigator) to join our team on a Permanent part‑time contract. The candidate must be available to work Monday to Friday during the practice opening hours.
In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care.
What We’re Looking For
* A confident communicator with a friendly, patient, and professional attitude.
* Someone who can handle a fast‑paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential.
Key Responsibilities
* Welcoming patients and visitors, managing check‑ins, and providing appointment information.
* Answering phone calls and handling patient inquiries with empathy and professionalism.
* Scheduling and managing appointments using our system.
* Processing prescription requests from patients and pharmacies.
* Handling patient queries in person, over the phone, and via email.
* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
* Keeping the reception area tidy and ensuring smooth handovers for colleagues.
* Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
* Excellent communication and interpersonal skills.
* Strong organizational and time-management abilities.
* Attention to detail and a high level of accuracy in handling patient information.
* Confidence in using IT systems and basic office software.
* Prior experience in a healthcare or administrative role is desirable but not essential.
System used: EMIS
Our Benefits
* NHS Pension with 20.6% Employer Contribution
* 25 days annual leave plus bank holidays, which rises with length of Service (pro rata for part time)
* Extra day of leave per year for work anniversary
* Participation in OMG’s Refer a Friend scheme
* Eye care vouchers
* Cycle to work scheme
* Access to NHS Discounts
* Payrate: £12.71
Location: 8 Dean St, Liskeard PL14 4AQ
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
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