Role: Case Manager
Location: Wigan, Greater Manchester (Office Based)
Salary: £28,000 - £35,000 + Annual discretionary bonus
About Our Client:
Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country's largest genealogists/heir hunter firms. Due to substantial organic growth, they are looking to recruit a Case Manager.
Day To Day Tasks:
1. Using various databases to research family trees and locate next of kin.
2. Liaising with family members via telephone.
3. Updating solicitors and public sector contacts.
4. Performing general admin tasks such as requesting case updates and adding notes to systems.
5. Computerising family trees.
6. Ordering certificates from GRO or local registrar.
7. Preparing reports for internal and external parties.
The Ideal Candidate Will Have/Be:
1. Degree educated with a minimum of 2-3 years postgraduate work experience in a professional office environment.
2. Ultra-organised with strong communication skills, including a good telephone manner.
3. An excellent command of the English language and neat, clear handwriting.
4. Experience on the phone.
5. Geographical knowledge of UK towns, cities, and counties.
6. Basic knowledge of Microsoft systems.
7. Ability to manage workloads and meet tight deadlines.
8. Strong prioritisation skills.
9. Impeccable sickness and punctuality record.
10. Proven team player.
11. Ability to work independently and as part of a team.
12. Proactive problem solver who knows when to seek help.
Career Progression:
Regular one-to-one meetings, reviews, and appraisals with team leaders or department heads. Opportunities for sector-specific awards, annual pay reviews, and skill development within the department.
Other Benefits:
* Modern, aesthetically pleasing offices with free on-site parking or paid off-site parking.
* Rooftop Garden Terrace in Room 102 for relaxation.
* Refreshments including machine pod coffee, tea, and filtered water.
* Social events such as summer outings and Christmas parties.
* Charity fundraisers supporting nominated charities, including bake-offs and sponsored walks.
This is a great opportunity. Salary depends on experience. Apply now for more details.
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