We are seeking a Technical Response Manager for a Permanent Full-Time opportunity at location: THQ Blackburn, VIC / THQ Redfern, NSW.* Proven leadership experience managing Level 2/3 technical support teams in a large enterprise environment* Strong stakeholder engagement and collaboration across IT teams, vendors, and business units* Customer-centric mindset with a focus on delivering exceptional service experience* Excellent communication skills (verbal and written), including knowledge sharing and training delivery* Problem-solving and critical thinking with the ability to manage complex incidents and escalations* Bachelor’s degree in computer science, Information Technology, or related field* ITIL Foundation Certification (desirable) with strong understanding of IT service management practices* Extensive experience in IT service delivery within large enterprise environments (5+ years)* Deep expertise in cloud computing, networking, and security* Strong hands-on experience with Microsoft 365 suite, Office, MS Teams (Calling/VC), SharePoint, and Windows Server* Experience with Intune / Endpoint Manager and device lifecycle management* Experience in application packaging and building Standard Operating Environments (SOE)* Microsoft Certified Solutions Expert (MCSE): Productivity (desirable)* Experience with Microsoft Azure and Service Now (highly regarded)* NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.* Ongoing training and development opportunities that enhance on the job skills and proficiency.* Flexible working conditions* Purpose driven career which has positive social and sustainable outcomes* Employee Assistance Program - Independent confidential counselling service;* Opportunity for career development.* An inclusive culture of dedicated, passionate and professional team members* Positively supporting and impacting the lives of others through your career contributionAt the Salvos, we believe in doing good that transforms lives and futures for the better.And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Mission, Vision & ValuesThe Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:* Caring for people* Creating faith pathways* Building healthy communities* Working for justiceWhen you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information.Check out how we’re bringing some more good in the world.The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.### BenefitsOur employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.
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