We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.
The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their software also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.
We need an experienced Service Delivery Manager with experience within support and implementation of software processes.
1. Ensure IT services meet SLAs and manage service disruptions.
2. Lead, train, and evaluate IT staff.
3. Develop and refine operational processes.
4. Maintain strong client relationships and handle feedback.
5. Oversee IT projects from planning to completion.
6. Manage operational budget and financial reporting.
7. Implement new tools and stay updated on tech trends.
8. Ensure regulatory compliance and robust data security.
9. Track KPIs and prepare performance reports.
10. Manage third-party vendor relationships.
11. 5+ years of relevant experience
12. Customer-facing experience
13. Detail -oriented, organized, and methodical
14. Excellent verbal and written communication skills
15. Strong understanding of business processes
16. Maintains accuracy under pressure
17. Project management experience
18. Exceptional people skills: approachable, patient, confident
19. Proficient in delivering training verbally and in writing
20. Able to manage multiple priorities and changing schedules
21. Strong negotiation and relationship-building skills
22. Self-motivated, proactive, and able to work independently or in a team
AMC/BSM/OPM