Overview
Our Client is a World leader in Medical Device and Equipment manufacturing with multiple sites throughout the UK. We are looking for a Customer Service Administrator for the Harlow (Essex Office) Full Time Monday to Friday 9.30am to 5.30pm.
Role Purpose
To become an active member of the Customer Service team, contributing to and responsible for Rental/Sales ordering process for a wide range of Company products. The postholder will be provided with training, coaching and mentoring to develop skills, knowledge and capability.
Key Tasks & Accountabilities
* Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment. Dealing directly with the call or passing on to the relevant area.
* Undertaking Hire request from the customer for either new hires or existing contracts - End to End process.
* Liaise with depots to establish stock status on equipment.
* Upload hire contacts on the system and amend any discrepancies.
* Troubleshoot with customer any equipment that is not working, prior to sending out a technician.
* Undertaking the completion of Sales Orders, placing orders on Suppliers - End to End process.
* Producing reports for customers using either internal database or Microsoft Excel
* Investigating and resolving customer hire/invoice queries.
Person Specification
* Knowledge and experience of administrative procedures.
* Ability to prioritise work and adhere to deadlines.
* Good communication skills.
* Proficient written skills.
* Excellent knowledge of various software applications including MS Office, internet and databases.
* Good numeracy and communication skills.
* Attention to detail and accuracy, essential.
* Engaging and charismatic personality with the ability to develop excellent relationships with all individuals or group.
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