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Do you pride yourself on providing outstanding guest service?
Are you a people orientated individual?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development available
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* AND……much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest's stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints, and to maximise revenue.
Is this the role for me?
* Previous experience within a front office, reception, or front of house position, or equivalent
* People management experience
* Quality & standards driven
* Outstanding customer service skills
* Conflict resolution
Curious to find out more?
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar, and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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