Overview
We are currently seeking a passionate and experienced Hotel Manager with a strong Food & Beverage background to join the executive team at Four Seasons Hotel Hampshire, a quintessentially English country estate infused with modern luxury. This pivotal leadership role supports the General Manager in overseeing the day-to-day operations of the hotel, with a strategic focus on elevating guest experience, operational excellence, and team performance. Particularly across our acclaimed Food & Beverage outlets. With a hands on and visionary approach, the Hotel Manager will champion our culture of excellence, innovation, and personalised service. This is a unique opportunity to shape the future of a luxury countryside destination by blending world class hospitality with culinary creativity and operational rigour.
Responsibilities
* Oversee the day-to-day operations of the hotel, ensuring consistency, service excellence, and alignment with brand standards across all departments.
* Serve as the hotel's second in command, acting as a strategic business partner to the General Manager and playing a key role in shaping and executing the hotel's overall vision and strategy.
* Provide inspirational leadership to department heads, promoting a culture of accountability, collaboration, and continuous improvement.
* Attaining commercial success by identifying and implementing strategies to enhance revenue, manage costs, and maximise efficiency across all areas of the business, including Rooms, F&B, Spa, Events, and Guest Services.
* Maintain a strong and visible presence throughout the property, actively engaging with guests, nurturing key relationships, and upholding the Four Seasons values.
* Ensure full compliance with company standards, health & safety regulations, and all relevant operating procedures.
* Oversee the F&B operation, providing guidance where needed, ensuring innovation is rife, standards are exceeded and the team enjoys their work.
* Collaborate closely with Sales, Marketing, and Events to deliver seamless and elevated experiences for leisure, corporate, and social guests.
Qualifications
* Minimum 5 years' progressive leadership experience in luxury hospitality, with a strong foundation in Food & Beverage operations.
* Prior experience as a Hotel Manager, Director of Operations, or senior F&B leader in a multi-outlet hotel or resort.
* Proven track record of leading high-performing teams and delivering commercial success.
* Deep understanding of luxury service standards and a strong guest-centric mindset.
* Exceptional leadership, communication, and relationship-building skills.
* Strategic thinker with operational acumen and attention to detail.
* University degree in Hospitality, Business, or related field preferred.
* Flexible and adaptable, able to work irregular hours, weekends, and holidays as required.
Benefits
* Competitive compensation package including annual incentive plan based on agreed KPIs.
* Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment.
* Excellent Training and Career Development opportunities.
* 28 days holiday per annum including bank holidays (increasing based on length of service).
* Group Personal Pension Plan.
* Bupa Private Medical Insurance and Dental Insurance.
* WeCare Employee Well Being Platform.
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