HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.
HSO is the place to work for those in the Microsoft Dynamics channel. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.
Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets, as well as manging your own backlog of work and customers.
To provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects that leads to excellent feedback from Customers based on accurate and timely reporting.
Play a key role within ‘HSO Managed Services to ensure a first-class service is delivered to new and existing Customers.
Use the MSFT DevOps application to capture all ongoing tasks and updates internally, and other systems as required to ensure communication with the customer is regular and accurate.
Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead
In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Companys Quality System
Operate to HSO ISO27001 and GDPR policies and procedures
Always represent HSO in a professional and positive manner, to always adhere to health and safety policy and any other requirements relating to care of equipment
Project & Stakeholder Management
Ensure any concerns around quality of deliverables are captured and escalated so as to be clear with customers around potential impact on timescales and financials.
Complete real-time reporting for use with team colleagues, customers and Senior Management. This will include the need to capture hours utilised against ongoing project and profitability of services.
Be available as a point of contact for optimisations projects where required. of ongoing communication and work with other Managed Services teams to work to resolve issues
Ensure any changes being deployed through a live, Production environment are presented and approved at CAB ahead of any formal deployment
Contribute, where possible, in the development and management of DevOps and other MS systems in order to help provide accurate KPIs regarding time to deliver estimates, work orders and delivery of programmes of work to customers
Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Senior Leadership Team (SLT)
Act as an advocate for Managed Services to the organisation
Raise any areas of concerns to the relevant roles in managed services (project dependent) and line manager in a timely manner
Work with the PMO team to ensure that timesheet codes are available for HSO employees for all customer projects including tasks to be completed
Previous experience in a project office/project delivery role
Project Management qualification (preferred)
Strong Microsoft Office skills, including Microsoft Project
Exposure to and use of project management methodologies and lifecycle (ability to hold meaningful conversations with PMs and be prepared to challenge where necessary)
Commercial awareness.
Proven planning and organisation of multiple workstreams.
Able to work independently or in a remote or face to face team.
Conflict management skills.
We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.
Dental
Life Insurance
Flexible working when required and agreed