Location: Remote 🌍
Company: Vertus
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Position Overview
We are seeking a Trading Operations Support Agent to support the link between our key account clients and our technical infrastructure. This fully remote, full-time role combines trading expertise with technical monitoring to ensure seamless copy trading operations and system reliability.
Key Responsibilities
Client Support & Trading Operations (60%)
• Provide first-line technical support to key account clients regarding MetaTrader 4/5 trading operations
• Investigate and resolve trade discrepancies between master and follower accounts in copy trading environments
• Analyze trading anomalies including slippage, commission discrepancies, execution delays, and pricing mismatches
• Document broker-side issues and coordinate resolution with liquidity providers
• Work with Social Trader Tools platform and other copy trading solutions to troubleshoot execution issues
• Maintain detailed logs of support tickets and resolution procedures
Infrastructure Monitoring & Development (40%)
• Build and maintain real-time monitoring dashboards for virtual machine health and Google Cloud Platform (GCP) resources
• Monitor Supabase database performance, connections, and data integrity
• Develop automated audit tools to detect trade execution anomalies
• Create alerts and notification systems for critical infrastructure events
• Document system architecture and monitoring procedures
• Provide on-call support during emergency situations outside regular business hours
Required Qualifications
Trading Knowledge
• Proven experience in FX trading with deep understanding of trade execution mechanics
• Practical knowledge of MetaTrader 4 and MetaTrader 5 platforms
• Understanding of copy trading systems and their operational challenges
• Ability to identify and explain slippage, spread variations, commission structures, and requotes
Technical Skills
• Programming experience (Python, JavaScript, or similar) for building dashboards and automation tools
• Familiarity with cloud infrastructure monitoring (GCP preferred)
• Experience with database monitoring and SQL queries
• Basic understanding of API integration and webhooks
Professional Skills
• Strong analytical and problem-solving abilities
• Excellent written communication for technical documentation and client interactions
• Self-motivated and capable of working independently in a remote environment
• Ability to remain calm under pressure during system incidents
• Availability for occasional after-hours emergency response
Preferred Qualifications
• Previous experience with Social Trader Tools or similar copy trading platforms
• Familiarity with Supabase or similar backend-as-a-service platforms
• Experience with Grafana, Prometheus, or similar monitoring tools
• Understanding of financial market microstructure
• Background in fintech or prop trading operations
Work Arrangement
• Location: Fully Remote
• Schedule: Full-time with on-call rotation for emergencies
• Time Zone: ideally UK / EU
What We Offer
• Competitive entry-level compensation
• Opportunity to develop expertise at the intersection of trading and technology
• Flexible remote work environment
• Professional development in fintech operations
• Exposure to institutional-grade trading infrastructure